ch4444's Privacy Policy
It is our responsibility to be transparent about how your personal information is collected, used, and kept secure. Please read this policy carefully.
1. Introduction and Scope
ch4444 (referred to hereinafter as "we", "us", or "the platform") is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the security of their personal information.
This Privacy Policy applies to all members who use the ch4444 website and services. When you register, log in, or use any of our services on ch4444, you are considered to have accepted the terms of this policy.
The information set out in this policy has been prepared in line with the applicable data protection guidelines of Bangladesh. We may update this policy from time to time; in such cases, a notice will be published on the site.
2. What Information We Collect
ch4444 collects user information in various ways. A detailed description of the information collected is given below:
2.1 Information Provided Directly by You
- Full name and date of birth (for age verification)
- Email address and mobile number
- Banking and payment information (bKash, Nagad, Rocket, Upay or bank account details)
- National ID (NID) or passport number (for identity verification)
- Username and password
2.2 Automatically Collected Information
- IP address and browser type
- Device type and operating system
- Time of site use and page visit information
- Cookie and session data
- Gaming activity and transaction history
2.3 Information Received from Third Parties
For the purpose of identity verification or fraud prevention, we may sometimes receive information from trusted third parties. Such collection of information is always conducted on a legal basis and in the interest of protecting you.
3. Purpose of Using Information
Account Management
Information is used for registration, login, identity verification, and maintaining account security.
Financial Transactions
Payment information is used to process deposits, withdrawals, and bonuses.
Customer Support
Information is used to resolve your issues and answer your questions via live chat and email.
Promotions and Bonuses
Gaming and transaction history is analyzed to provide personalized offers, cashback, and VIP benefits.
Security and Fraud Prevention
Unauthorized access, money laundering, and fraudulent activity are detected and prevented.
Legal Obligations
Certain information is retained and provided to authorities when required to comply with applicable laws and regulations.
4. Information Storage and Security
ch4444 follows industry-standard security practices to protect user information. Our servers are secured with SSL (Secure Socket Layer) encryption, which keeps data unreadable during transfer.
Your information is stored only for as long as necessary to provide the service or as required to meet legal obligations. Certain information may be retained for a period of time even after an account is closed.
Our security measures:
- 256-bit SSL encryption — all data transfers secured
- Secure password hashing method
- Two-Factor Authentication available
- Regular security audits and vulnerability testing
- Automatic alerts on suspicious login attempts
- Limited data access for authorized staff only
However, no method on the internet is 100% secure. Please keep your account password confidential and stay cautious when logging in from an unfamiliar device.
5. Sharing Information with Third Parties
ch4444 does not sell or rent your personal information to third parties for commercial purposes under any circumstances. However, information may be shared in the following limited situations:
- Payment Processors: Necessary information is shared with the relevant payment service providers to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers.
- Identity Verification Services: Trusted third parties may be used for KYC (Know Your Customer) verification to meet regulatory obligations.
- Legal Authorities: ch4444 is obligated to provide relevant information upon a court order or a lawful request from a law enforcement agency.
- Technology Service Providers: Trusted partners engaged in website hosting, database management, and security services operate in accordance with our privacy policy.
Outside of the above situations, no information is shared with third parties without your written consent.
6. Cookie (Cookie) Policy
The ch4444 website uses cookies. Cookies are small text files stored in your browser. They help us run the site more effectively and improve your user experience.
The types of cookies we use:
- Essential Cookies: Required to maintain login sessions and ensure security. The site cannot function properly without these.
- Performance Cookies: Used to analyze which pages are visited most often in order to improve the site's performance.
- Preference Cookies: Used to remember your language preferences, screen settings, and similar choices.
You can disable cookies from your browser settings, but this may limit some functionality of the site.
7. Your Rights
As a user of ch4444, you have several important rights over your own information:
Right to Access Information
You may request to view and verify the information stored about you on ch4444 at any time. Please contact our support team for this.
Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. This can be done via account settings or through the support team.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, information retained due to legal obligations may not fall under this right.
Right to Restrict Processing
In certain cases you may request that the processing of your information be restricted, especially if there is a dispute about the accuracy of the information.
Right to Data Portability
You may request to receive your information in a structured, commonly used format.
Right to Object
You may object at any time to your information being used for marketing purposes. This request will be acted upon immediately.
To exercise any of the above rights, contact our support team via 24/7 live chat or send an email to [email protected].
8. Protection of Minors
ch4444 is for persons aged 21 and above only. We do not knowingly collect any personal information from minors.
An age verification process is followed at the time of registration. If we believe a user is under 21, we will immediately suspend their account and delete the stored information.
If a parent or guardian discovers that their minor child has registered on ch4444, please contact our support team and we will take prompt action.
9. Marketing Communications
If you give your consent, ch4444 may inform you by email about new offers, bonuses, tournaments, and promotional information.
You may opt out of these marketing communications at any time. Click the "Unsubscribe" link at the bottom of the email or let the support team know. Stopping marketing communications will have no effect on your service benefits.
Important account-related messages (security alerts, transaction confirmations, etc.) are not marketing communications and will always be sent.
10. Changes to This Policy
ch4444 reserves the right to update this privacy policy from time to time. If there are significant changes, we will publish a notice on the site and inform you via your registered email.
If you continue to use the site after changes are made, you are considered to have accepted the updated policy. We therefore recommend visiting this page regularly.
If you have any questions or concerns about this privacy policy, please contact us — our support team is ready to respond in Bengali 24 hours a day, 7 days a week.
11. Contact Us
If you have any questions, comments, or requests about this privacy policy, please contact us in the following ways:
- Live Chat: 24/7 live chat is available directly on the site — get instant support in Bengali.
- Email: [email protected] — email us for detailed privacy-related requests.
We will get back to you as quickly as possible and always in Bengali. Your privacy is our top priority.